Shipping Policy

We ship glow fast, safe, and straight from our hands to yours. ✨

Processing Time

• In-stock orders are packed and shipped within 1–3 business days (Monday–Friday).
• We don’t ship on weekends or public holidays.
• During launches or sales, processing may take a little longer — but we’ll always keep you updated.

Preorders

• Preorder items are clearly marked on the product page.
• Preorder shipping times vary depending on the product, but details will always be provided before checkout.
• If your order contains both preorder and in-stock items, the full order will ship together once all items are ready — unless otherwise stated.
• Preorder dates are estimates; we’ll notify you of any changes by email.

Delivery Times

• UK only (for now).
• Orders are sent via Royal Mail or Evri Tracked & Signed, with delivery typically 2–4 business days after dispatch.
• You’ll receive a confirmation email with your tracking number once your order is on the way.
• Orders to Scotland, Northern Ireland, and remote areas may take 5–7 business days.

Shipping Rates

• Orders under £100: £5.99 Tracked & Signed delivery
• Orders £100 and over: Free Tracked & Signed delivery
• Shipping fees are non-refundable unless your item arrives damaged or faulty.

Lost or Damaged Orders

• If your parcel hasn’t arrived within 7 working days of dispatch, or arrives damaged, email support@thebeautygap.co.uk with your order number and photos.
• All claims of non-receipt will be verified against courier tracking records before refunds or replacements are issued.

International Shipping

We’re working on it! 🌍 Sign up to our waitlist to be the first to know when international delivery goes live.

Need Help?

Email support@thebeautygap.co.uk and we’ll get back to you as soon as possible.