Refund & Returns Policy

We hope you love your glow, but if something isn’t right, here’s how we can help:

Returns

• You have 14 days from delivery to request a return.
• Items must be unused, unopened, and in original packaging.
• For hygiene reasons, we cannot accept returns of opened skincare, body products, or perfume oils.

Faulty or Damaged Items

If your item arrives damaged or faulty, please email support@thebeautygap.co.uk within 48 hours of delivery with your order number and clear photos. We’ll get it sorted quickly.

Incorrect Items

If you receive the wrong item, contact us within 7 days of delivery at support@thebeautygap.co.uk with your order number and photos so we can make it right.

Lost Packages

All orders are shipped tracked and signed for.

• Claims of non-receipt will be verified with carrier records before any refund or replacement is issued.
• Refunds will only be processed once the courier investigation is complete.

Refunds

• Approved refunds are processed back to your original payment method within 5–7 business days.
• Return shipping costs are the responsibility of the customer unless the item is confirmed faulty, damaged, or incorrect on arrival.How to Start a Return

Email support@thebeautygap.co.uk with your order number, reason for return, and photos (if applicable). We’ll take it from there.